Policies
Sign-up Policies
We will accept reservations via phone or E-mail, but will hold them for just 5 business days. Guarantee of a space on a trip will be given once your payment and sign-up form have been received.
Cancellation Policies
Cancellation due to weather or any other reason is entirely at the discretion of the Captains of each boat. Cancellation notices and weather warnings will be available on our home page and on our answering machine at 215-234-6805. All participants should check the Paulagics web site and/or the answering machine the evening before a trip to confirm that the trip is sailing. Remember, it is possible that the trip could be cancelled at the dock. There are no guarantees that we will sail. If the answering system or web site is not updated, you should show up at the dock and be prepared to sail.
If the trip is cancelled far enough in advance, we will attempt to send out an e-mail notification. If a trip is cancelled late, we may call the participants directly. Please note that there is no guarantee that we will either call or e-mail with cancellation information. It is ultimately the duty of the participant to check whether or not we have cancelled a trip.
Refunds and Credits
The following are our policies concerning refunds:
- If for any reason the trip is cancelled, you will receive a full refund.
- If you cancel 30 days or more before the trip, you will receive a full refund.
- If you cancel less than 30 days before the trip, you will only receive a refund if we are able to fill the trip.
- There is no penalty if you provide your own replacement, provided they are not already signed up for the trip.
- If a trip departs but must return early, and the Captain charges a pro-rated refund to See Life Paulagics, you will receive a partial refund based on the pro-rated amount.
If a trip is cancelled due to poor weather conditions, it is the participant's responsibility to notify See Life Paulagics by e-mail, phone, or regular mail to request a refund or to have funds held for a future trip.
Refund checks are normally mailed out within a week of the trip when a refund is requested. If you choose to carry a credit, you may later request a refund at any time and the check will be mailed out within the week unless the office is closed, in which case the check will be mailed out at the first opportunity.
Company Liability
It is important to remember that these trips take place on a moving boat on the ocean, with a number of other participants on board. THIS CAN BE DANGEROUS!
See Life Paulagics is not responsible for any injuries, broken, lost, or stolen property, seasickness, or any other misfortunes that occur during these trips.
See Life Paulagics makes no guarantees concerning trip destination or species we are attempting to see.
Participant Liability
It is expected that all participants will behave in a safe and courteous manner. If any participant becomes intoxicated, is in possession of illegal drugs, engages in violence or threats, or performs any other behavior that forces early termination of the trip, that participant will be held liable for the cost of the trip.
Disclaimers
See Life Paulagics, LLC is not a travel agency and does not offer or provide general travel agency services of any kind.
See Life Paulagics, LLC is not responsible for events or situations that are beyond its direct and effective control. Without limitation, the following are some factors that are beyond our direct control; bad weather, traffic, traffic accidents, labor disputes and strikes, participant lateness, road construction, mechanical breakdown of boats, cars etc., civil disorder or failure of third party providers.
See Life Paulagics, LLC reserves the right to refuse to provide tour services to any individual or private group without limitation or any civil or financial liability, whatsoever.
Questions
If you have any further questions, please do not hesitate to contact us at:
See Life Paulagics
215-234-6805